Terms & Conditions

Effective Date: 05/05/2024
Business Name: Long Poppy
Registered Address: St Ives (Hunts) Golf Club, Needingworth Rd, St Ives, Cambridgeshire PE27 4AD
Email: info@longpoppy.co.uk
Phone: 07584326937
Website: www.longpoppy.co.uk

1. Introduction

These Terms and Conditions ("Terms") govern your use of our website, products, and services. By booking an appointment, purchasing products, or using our website, you agree to be legally bound by these Terms.

Please read these Terms carefully before using our services.

2. Appointments & Consultations

All clients are required to complete a health and consultation form prior to receiving treatment. This is a legal and insurance requirement.
Failure to complete the consultation form will result in cancellation of your appointment.
Accurate information is essential to ensure your safety and the suitability of treatments.

3. Cancellations & No-Shows

Please provide at least 24 hours' notice if you wish to cancel or reschedule an appointment.
Cancellations made with less than 24 hours’ notice or missed appointments may be subject to a fee or refusal of future bookings.

Refer to our Cancellation Policy for full details.

4. Payments

Payments can be made via cash, card, or other methods listed on our website.
All prices are in GBP and include VAT where applicable.
Discounts such as our 10% Off for Uniformed Services must be claimed at the time of booking or checkout.

5. Homecare Products

Products purchased from Long Poppy are for personal use only and should be used according to the provided instructions.
If you experience an adverse reaction, please discontinue use immediately and seek medical advice.
Returns and refunds are subject to our Delivery & Returns Policy.

6. Promotions & Offers

Promotional offers are subject to availability and may be withdrawn at any time without prior notice.
Offers cannot be used in conjunction with other discounts unless specifically stated.

7. Personal Data & Privacy

We collect and process personal data in accordance with our Privacy Policy.
Your data is stored securely and only accessible by Long Poppy staff who require access for treatment or communication purposes.
You may request access to your personal data, correction of inaccuracies, or deletion (subject to legal record retention requirements).

8. Website Usage

You agree not to use our website for any unlawful purpose or in a way that may damage its functionality.
Our website may contain links to third-party sites. Long Poppy is not responsible for the content or practices of these external sites.

9. Social Media Communication

Communications via social media platforms are not considered secure. We advise you to avoid sharing sensitive personal data through these channels.

10. Intellectual Property

All content on this website (including text, images, logos, and branding) is the property of Long Poppy and may not be used or reproduced without permission.

11. Complaints & Disputes

If you are unhappy with any aspect of our service or believe your personal data has been mishandled, please contact Cheryl-Ann Long at info@longpoppy.co.uk.

12. Changes to Terms

We reserve the right to update these Terms at any time. Updates will be posted on our website and are effective immediately upon posting.

13. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.